SHIPPING INSTRUCTIONS All packages must be prepaid and insured for your own protection. Please do not mail any packages C.O.D. as they will not be accepted. Returns and exchanges will be processed within 1 week of receipt. If you have additional questions regarding our return policy, please send and e-mail to info@paoloshoes.com You will be notified by e-mail when the transaction has taken place. Any returns that fail to meet the above requirements will not be credited. There are no credit card refunds on sale merchandise. All customers returning items on sale will be issued a store credit.